Contact information
Effective Date: July 2026
Welcome to EarringNest.store.
At EarringNest.store, we believe that exceptional customer service is just as important as offering beautifully designed jewelry. Every customer deserves clear communication, professional assistance, and timely support before, during, and after every purchase.
Whether you have questions about our earrings, your order, shipping, returns, payments, or general shopping experience, our customer support team is always happy to assist you.
Our Commitment
Customer satisfaction is at the heart of everything we do.
Our goal is to provide a shopping experience that is:
Simple
Reliable
Secure
Friendly
Professional
Transparent
Every inquiry receives careful attention from our support team, and we strive to respond as quickly as possible.
Customer Support
If you need assistance regarding any aspect of your shopping experience, please contact us using the information below.
EarringNest.store
Customer Support Email
Customer Service Phone
(800) 509-9905
Business Address
3027 des Primevères St
Québec City, QC G1M 3W3
Canada
Customer Service Hours
Our support team is available during normal business days.
Business Hours
Monday – Friday
9:00 AM – 6:00 PM
Saturday
10:00 AM – 3:00 PM
Sunday & Public Holidays
Closed
Messages submitted outside business hours will be answered as soon as possible on the next business day.
Before Contacting Us
To help us assist you more efficiently, please include as much information as possible when contacting us.
For order inquiries, please provide:
Full Name
Order Number
Email Address
Date of Purchase
Product Name
Description of Your Request
Photos if Applicable
Providing complete information allows our team to resolve your inquiry more quickly.
Order Support
Our customer service team can assist with:
Order confirmation
Order status
Order modifications
Order cancellations
Product availability
Gift purchases
Order questions
Payment inquiries
Checkout assistance
General shopping guidance
Shipping Assistance
If you need help regarding shipping, we can assist with:
Shipping status
Tracking information
Delivery estimates
Address corrections before shipment
Shipping delays
Missing packages
Damaged deliveries
Incorrect deliveries
Carrier investigations
General shipping questions
Returns & Refunds
For questions regarding returns or refunds, our team can help with:
Return eligibility
Return requests
Return instructions
Refund processing
Exchange requests
Damaged products
Incorrect products
Missing products
Return policy clarification
Product Information
Need help selecting the perfect earrings?
We're happy to answer questions about:
Product materials
Sterling silver jewelry
Gold-plated jewelry
Stainless steel jewelry
Sizing
Design details
Jewelry care
Daily wear
Gift recommendations
Product availability
Jewelry Care Assistance
To help your jewelry remain beautiful for years, our support team can provide recommendations regarding:
Cleaning
Storage
Daily care
Moisture protection
Travel storage
Maintenance
General jewelry care
Payment Support
If you experience payment-related issues, we can assist with:
Payment confirmation
Billing questions
Checkout problems
Duplicate transactions
Refund status
Payment verification
General payment assistance
Business Inquiries
For business-related inquiries including partnerships, collaborations, wholesale opportunities, or other professional matters, please contact us by email.
Business inquiries are reviewed individually by the appropriate department.
Privacy
We respect your privacy.
Any information you share with our customer support team is handled responsibly and used only for the purpose of assisting you, processing your request, improving our services, or fulfilling legal obligations where applicable.
For more information regarding personal information, please review our Privacy Policy.
Response Time
Although response times may vary depending on inquiry volume, we strive to respond to most customer emails within 1–2 business days.
More complex inquiries involving shipping carriers, payment providers, or product investigations may require additional review.
We appreciate your patience while we work to resolve every request carefully.
Tips for Faster Assistance
For the quickest service, please:
Use the email address associated with your order
Include your order number
Provide clear descriptions
Attach photos when reporting product issues
Reply within the same email conversation whenever possible
Avoid submitting duplicate requests, as this may slow the response process
Customer Satisfaction
At EarringNest.store, every customer matters.
We continuously work to improve our products, website, customer support, and shopping experience through customer feedback and ongoing service improvements.
If you experience any issue before, during, or after your purchase, we encourage you to contact us. Our team is committed to finding fair and reasonable solutions whenever possible.
Your satisfaction and trust remain our highest priorities.
Contact Summary
Store Name
EarringNest.store
Customer Support Email
Customer Service Phone
(800) 509-9905
Business Address
3027 des Primevères St
Québec City, QC G1M 3W3
Canada
Thank you for choosing EarringNest.store. We appreciate the opportunity to be part of your everyday style and look forward to serving you with modern minimalist jewelry and outstanding customer care.