Refund policy
At EarringNest.store, we want every customer to feel confident, comfortable, and cared for when shopping for jewelry online. Our earrings are selected with a focus on modern minimal beauty, everyday elegance, and timeless wearability. Because jewelry is personal, we understand that customers may occasionally need to return an item, request a refund, or ask for support after receiving an order. This Return & Refund Policy explains how returns, refunds, exchanges, order issues, and customer support requests are handled by EarringNest.store.
By placing an order on our website, you agree to the terms described in this policy. We encourage you to read this page carefully before making a purchase.
1. Our 30-Day Return Policy
EarringNest.store offers a 30-day free return and refund policy for eligible items.
This means you may request a return within 30 days from the date your order is delivered. If your return is approved, we will provide instructions for sending the item back. Once the returned item is received and inspected, we will process your refund according to the terms below.
To be eligible for a return, the item must meet the following conditions:
The item must be returned within 30 days of delivery
The item must be unused, unworn, and in the same condition that you received it
The item must include all original packaging, jewelry cards, boxes, pouches, tags, protective materials, and accessories when applicable
The item must not show signs of wear, damage, perfume, cosmetics, moisture, stains, scratches caused after delivery, or alteration
The item must be accompanied by proof of purchase, such as your order confirmation email or order number
Because earrings are worn close to the body, we reserve the right to refuse returns that do not meet hygiene and condition standards.
2. Free Returns
We offer free returns within 30 days for eligible orders. Customers are not charged a return fee when the return is approved under this policy.
To request a free return, please contact us first at:
Email: support@EarringNest.store
Phone: (800) 509-9905
Address: 3027 des Primevères St, Québec City, QC G1M 3W3, Canada
Please do not send items back without contacting us first. Returns sent without approval may not be accepted or may experience delays.
3. How To Start a Return
To begin a return, please email our customer support team at support@EarringNest.store with the following information:
Your full name
Your order number
The email address used at checkout
The item you wish to return
The reason for the return
Clear photos of the product if the item arrived damaged, defective, incorrect, or incomplete
Once we receive your request, our support team will review the details and respond with return instructions. If your return is approved, we will provide the next steps for returning the item.
Returns must be shipped back according to the instructions provided by our team. Items sent to the wrong address or returned without authorization may not qualify for a refund.
4. Return Conditions for Jewelry
Jewelry requires careful handling and inspection. To protect all customers and maintain product quality, returned earrings must be in clean, original, and resaleable condition.
Returned jewelry must not be worn
Returned jewelry must not be bent, scratched, tarnished, stained, broken, or altered after delivery
Returned jewelry must not have visible signs of use
Returned jewelry must not be exposed to perfume, lotion, makeup, water, sweat, chemicals, or cleaning products
Returned jewelry must include all original product packaging where applicable
If a returned item fails inspection, we may decline the refund or issue a partial refund depending on the condition of the item.
5. Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, or customization reasons.
Non-returnable items may include:
Items that have been worn or used
Items returned after the 30-day return window
Items without original packaging or proof of purchase
Items damaged due to customer misuse, improper storage, accidental damage, or exposure to water or chemicals
Items that have been modified, repaired, cleaned, or altered by the customer or a third party
Gift cards or store credits
Final sale items if clearly marked as final sale at the time of purchase
Items returned without prior approval from EarringNest.store
For hygiene reasons, earrings that show signs of wear may not be accepted.
6. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, incorrect, or missing components, contact us as soon as possible at support@EarringNest.store.
Please include:
Your order number
A description of the issue
Clear photos or videos showing the item and packaging
A photo of the shipping label if needed
If the issue is confirmed, we will work with you to provide a suitable solution. Depending on the situation, we may offer a replacement, refund, or another appropriate resolution.
Claims for damaged, defective, or incorrect items should be submitted within a reasonable time after delivery so we can review and resolve the issue quickly.
7. Refund Process
Once your return is received, we will inspect the item to confirm that it meets our return conditions. If the return is approved, your refund will be processed to the original payment method used at checkout.
Refunds may take several business days to appear in your account depending on your bank, credit card provider, or payment processor.
Please note that EarringNest.store cannot control the processing times of banks or payment providers after the refund has been issued.
8. Refund Approval
A refund may be approved when:
The return request is made within 30 days of delivery
The item is returned in unused and original condition
The item includes the required packaging and proof of purchase
The item passes our return inspection
The return was approved by our support team before being sent back
If the returned item does not meet these conditions, we may decline the refund.
9. Partial Refunds
In some cases, a partial refund may be issued instead of a full refund.
Partial refunds may apply when:
The item is returned with missing packaging
The item shows minor signs of handling
The item is not returned in its full original condition
The returned order is incomplete
The item has reduced resale value due to condition issues
We will review each case carefully and communicate with you before finalizing the refund decision.
10. Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check your bank account again.
Then contact your credit card company or payment provider, as it may take time before your refund is officially posted.
Next, contact your bank. Processing times can vary depending on the financial institution.
If you have completed these steps and still have not received your refund, please contact us at:
We will be happy to assist you.
11. Exchanges
We may offer exchanges when the requested replacement item is available.
Exchanges may be possible for:
Wrong item received
Defective item received
Damaged item received
Size or style change requests, depending on availability
If you would like to exchange an item, contact us at support@EarringNest.store with your order number and exchange request.
If the replacement item is unavailable, we may offer a refund or store credit instead.
12. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@EarringNest.store.
We can only cancel an order if it has not yet been processed, packed, shipped, or fulfilled. Once an order has entered processing or shipping, cancellation may no longer be possible.
If your order has already shipped, you may still request a return after delivery under our 30-day return policy.
13. Address Errors and Undeliverable Orders
Customers are responsible for providing accurate shipping information at checkout.
Please carefully check your:
Full name
Street address
Apartment or unit number
City
Province or state
Postal code
Country
Phone number
Email address
If an order cannot be delivered because the address was incorrect, incomplete, or unavailable, please contact us for assistance. Additional shipping time may be required.
Refunds may not be available for orders that are lost or delayed due to incorrect customer-provided shipping information.
14. Refused Packages
If a package is refused at delivery or returned to sender without prior approval, please contact us immediately.
Refused packages may result in delays. A refund may only be processed after the package is returned and inspected, and eligibility will depend on the condition of the item and the circumstances of the refusal.
15. Lost Packages
If your tracking information shows that your package was delivered but you did not receive it, please check:
Your mailbox
Front door or porch
Reception desk
Building mailroom
Neighbors
Local carrier office
If you still cannot locate the package, contact us at support@EarringNest.store. We will review the situation and help guide you through the next steps.
Please note that once a carrier marks a package as delivered, additional investigation may be required.
16. Items Damaged After Delivery
Our return policy does not cover damage caused after delivery due to improper use or care.
Jewelry may be damaged by:
Water exposure
Perfume
Lotions
Sweat
Chemicals
Cleaning products
Pulling or bending
Dropping
Improper storage
To keep your earrings beautiful, we recommend storing them in a dry place and avoiding contact with moisture and chemicals.
17. Product Appearance and Color
We do our best to display product images and descriptions accurately. However, slight differences may occur due to screen brightness, lighting, photography, monitor settings, or natural material variations.
Minor color differences or small visual variations are not considered defects unless the product is significantly different from the item ordered.
18. Gifts
If the item was purchased as a gift, the original purchaser must generally contact us to request a refund, since refunds are issued to the original payment method.
If you received an item as a gift and need assistance, you may contact us at support@EarringNest.store, and we will review available options.
19. Return Shipping Instructions
When returning an item, please package it securely to prevent damage during transit.
We recommend that you:
Use the original packaging when possible
Place jewelry in its protective pouch, box, or card
Use secure outer packaging
Follow all return instructions provided by our support team
Returns damaged during return shipping due to poor packaging may not qualify for a full refund.
20. Inspection of Returned Items
All returned items are inspected after arrival.
We check for:
Item condition
Signs of wear
Missing parts
Original packaging
Damage
Product match with the order
Return eligibility
This inspection helps us maintain product quality and ensure fair treatment for all customers.
21. Refund Timing
After we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method.
Typical refund timing may include:
A few business days for our inspection and approval process
Additional processing time by your bank or payment provider
The total time may vary depending on your financial institution.
22. Customer Satisfaction
At EarringNest.store, we want your shopping experience to feel simple, elegant, and reassuring. If something is not right with your order, please contact us before leaving feedback or opening a dispute. Our support team will do its best to help resolve the issue professionally and fairly.
We value clear communication and customer trust.
23. Contact Us
For return and refund questions, please contact us:
EarringNest.store
Address: 3027 des Primevères St, Québec City, QC G1M 3W3, Canada
Email: support@EarringNest.store
Phone: (800) 509-9905
We are happy to assist with return requests, refund questions, damaged item claims, order issues, and general customer support.