Shipping policy
Effective Date: July 2026
Welcome to EarringNest.store. We are committed to providing a smooth, secure, and reliable shipping experience for customers around the world. Every order is handled with care to ensure your jewelry arrives safely and in excellent condition.
This Shipping Policy explains how orders are processed, shipped, delivered, and supported. By placing an order through EarringNest.store, you agree to the terms outlined below.
1. Shipping Coverage
EarringNest.store proudly offers Worldwide Shipping.
We currently ship to most countries and regions where shipping services are available.
If shipping restrictions prevent delivery to your location, we will notify you as soon as possible and provide an appropriate solution.
Certain remote areas or locations affected by carrier limitations may require additional delivery time.
2. Free Worldwide Shipping
We are pleased to offer:
Free Shipping on all orders worldwide.
There is no minimum purchase requirement to qualify for free shipping.
Shipping costs are included in your order, and no additional standard shipping fee will be charged during checkout unless otherwise stated for special delivery options.
3. Order Processing Time
After your order has been successfully placed and payment has been confirmed, our fulfillment team begins preparing your purchase.
Processing generally includes:
Order verification
Payment confirmation
Quality inspection
Product preparation
Protective packaging
Shipping label creation
Carrier pickup scheduling
Typical processing time is:
1–3 business days
Processing times may be slightly longer during:
Holiday seasons
Store-wide promotions
Large sales events
High order volume periods
Unexpected operational disruptions
Orders are processed only on business days.
4. Estimated Delivery Time
After processing, orders are typically delivered within:
7–10 business days
Delivery estimates are based on normal carrier operations.
Actual delivery times may vary depending on:
Destination country
Local courier services
Customs processing
Weather conditions
Transportation disruptions
National holidays
Remote delivery locations
Unexpected carrier delays
Delivery estimates are not guaranteed.
5. Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email.
This email may include:
Order number
Shipping carrier information
Tracking number when available
Shipment confirmation
Estimated delivery progress
Customers are encouraged to monitor tracking information throughout the delivery process.
6. Order Tracking
Most shipments include tracking information.
Tracking updates may require several hours or several business days before becoming visible after shipment.
Tracking status depends on the carrier's scanning process.
Temporary delays in tracking updates do not necessarily indicate that a package has been lost.
7. Delivery Address
Customers are responsible for entering a complete and accurate shipping address.
Please verify:
Full name
Street address
Apartment or unit number
City
Province or state
Postal code
Country
Telephone number
Email address
Incorrect or incomplete addresses may result in delayed delivery, returned shipments, or unsuccessful delivery attempts.
8. Address Changes
If you notice an error in your shipping address, please contact us immediately.
Address changes may be possible only before the order has entered processing or shipment.
Once an order has been dispatched, we may be unable to modify the shipping address.
9. Shipping Destinations
We currently serve customers across many countries worldwide.
Some regions may experience longer shipping times due to:
Remote geographic locations
Limited transportation access
Government regulations
Carrier availability
Customs procedures
Temporary shipping restrictions
10. Customs and Import Procedures
International shipments may be subject to customs inspection depending on local regulations.
Customs authorities may require additional processing before releasing packages.
Customs procedures vary by destination country.
While we prepare shipments carefully, customs clearance is controlled by local authorities and remains outside our direct control.
11. Delivery Delays
Although we strive to deliver every order promptly, delays may occasionally occur because of circumstances beyond our control.
Possible causes include:
Severe weather
Natural disasters
Public holidays
Transportation disruptions
Carrier operational delays
International customs processing
Airport congestion
Government inspections
Labor shortages
High shipping volumes
Force majeure events
We appreciate your patience if unexpected delays occur.
12. Split Shipments
In certain situations, multiple items within one order may be shipped separately.
Reasons may include:
Inventory availability
Warehouse logistics
Packaging protection
Product availability
Supplier fulfillment schedules
Customers will not be charged additional shipping fees when split shipments are necessary.
13. Multiple Orders
Orders placed separately are processed independently.
Each order receives its own processing schedule and shipment.
Separate orders generally cannot be combined after checkout.
14. Undeliverable Packages
Packages may be returned if:
The address is incorrect
The address is incomplete
The recipient cannot be located
Delivery attempts are unsuccessful
The package is refused
The carrier determines delivery is impossible
If a package is returned, please contact us so we can help determine the best available solution.
15. Lost Packages
If your package appears lost during transit, please contact us.
Our support team will work with the shipping carrier to investigate the shipment.
Customers should provide:
Order number
Full name
Delivery address
Tracking number
Any relevant delivery information
Investigations may require additional time depending on the carrier.
16. Delivered but Not Received
If tracking indicates your package has been delivered but you cannot locate it, please first:
Check your mailbox
Check around your property
Ask household members
Ask neighbors
Contact your apartment office or reception
Contact the local delivery carrier
If the package still cannot be found, please notify our customer support team for further assistance.
17. Damaged Shipments
If your order arrives damaged, please contact us as soon as possible.
Include:
Order number
Clear photographs
Description of the damage
Photos of the shipping package
Photos of the product
We will review the situation promptly and work toward an appropriate resolution.
18. Incorrect Items
If you receive the wrong product, please notify us immediately.
Please include:
Your order number
Photos of the received item
Photos of the packaging
Description of the issue
Our support team will review your request and assist you with the appropriate next steps.
19. Missing Items
If part of your order is missing, please contact us with:
Order number
List of missing items
Photos of the received contents
Packaging photographs
Our team will investigate and provide assistance as quickly as possible.
20. Refused Deliveries
If a shipment is refused without prior communication, processing of any eligible refund may be delayed until the package is returned and inspected.
Customers are encouraged to contact us before refusing a delivery.
21. Shipping Restrictions
Certain products may occasionally be unavailable for shipment to specific destinations due to:
Carrier restrictions
Government regulations
International trade requirements
Transportation limitations
Safety regulations
If restrictions apply, we will contact you promptly.
22. Packaging
Every order is carefully packaged to protect jewelry during transportation.
Our packaging is designed to:
Protect delicate earrings
Reduce movement during shipping
Help prevent scratches
Provide a pleasant unboxing experience
Maintain product presentation
23. Order Verification
To help prevent fraud, some orders may require additional verification before shipment.
Verification may include confirmation of:
Billing information
Payment authorization
Shipping address
Customer identity
This process helps protect both customers and EarringNest.store.
24. Shipping During Holidays
Delivery times may be extended during:
Christmas
New Year's
Valentine's Day
Mother's Day
Black Friday
Cyber Monday
National holidays
Peak shopping seasons
Customers are encouraged to place holiday orders early whenever possible.
25. Force Majeure
Shipping schedules may be affected by events beyond our reasonable control, including:
Natural disasters
Floods
Earthquakes
Wildfires
Pandemics
Government actions
War
Civil unrest
Transportation interruptions
Cybersecurity incidents
Carrier disruptions
These events may temporarily delay processing or delivery.
26. Customer Responsibility
Customers are responsible for:
Providing accurate shipping information
Monitoring shipment tracking
Receiving deliveries promptly
Contacting us regarding delivery concerns
Inspecting products upon arrival
Following applicable return procedures when necessary
27. Changes to This Shipping Policy
EarringNest.store reserves the right to update this Shipping Policy at any time to reflect changes in:
Business operations
Shipping partners
Legal requirements
Industry standards
Operational procedures
Updated policies become effective immediately upon publication on our website.
28. Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us.
EarringNest.store
Customer Support Email
support@EarringNest.store
Customer Service Phone
(800) 509-9905
Business Address
3027 des Primevères St
Québec City, QC G1M 3W3
Canada
Our customer support team is committed to providing timely, courteous, and professional assistance. We appreciate your trust in EarringNest.store and thank you for choosing us for your modern minimalist jewelry needs.